Privacy Policy
At Coco & the Novas®, your trust matters more to us than your data.
Therefore, we collect only the information needed to provide a thoughtful experience, fulfill your orders, communicate with you when necessary, and improve how our website functions over time.
When you place an order, subscribe to updates, or contact us directly, we may collect information such as:
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your name,
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email address,
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shipping address,
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payment details,
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and basic website usage information.
We use this information to:
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process and deliver orders,
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provide customer support,
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communicate about purchases or updates,
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improve the experience of our website and offerings,
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and protect against fraud or misuse.
We do not sell your personal information.
We may use trusted third-party services for payments, shipping, analytics, email communication, or website functionality. These providers only receive the information necessary to perform their services securely and responsibly.
Like most websites, we may use cookies or similar technologies to better understand website traffic and improve usability. You may disable cookies through your browser settings if preferred.
You may request access to, correction of, or deletion of your personal information by contacting us directly at:
info@discoverwithcoco.com
We take reasonable measures to protect your information, though no digital system can guarantee absolute security.
By using this website, you agree to the practices described in this policy.
This policy may be updated occasionally to reflect operational, legal, or service-related changes.
Last updated: July 1, 2026
Shipping Policy
Each product is prepared and packed with care before it leaves our hands.
Most orders are processed within 3–5 business days unless otherwise noted during periods of high volume, limited releases, holidays, or special collections.
Once your order ships, you will receive tracking information by email when available.
Shipping times may vary depending on destination, carrier delays, weather conditions, or seasonal demand. While we do our best to ensure timely delivery, Coco & the Novas® cannot guarantee exact delivery dates once packages are in transit.
Please ensure your shipping information is entered correctly at checkout. We are not responsible for delays or losses caused by incorrect addresses provided at the time of purchase.
For international orders:
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shipping timelines may vary,
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customs fees or import duties may apply,
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and additional charges are the responsibility of the recipient.
If your order arrives damaged or if something is incorrect, please contact us within 7 days of delivery at:
info@discoverwithcoco.com
We will always do our best to make it right.
Refund Policy
We understand that some purchases carry meaning beyond the object itself.
If something arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at:
info@discoverwithcoco.com
Whenever possible, we will work with you to resolve the issue through replacement, exchange, or refund.
Due to the personal and limited nature of many Coco & the Novas® offerings, certain items may not be eligible for return once opened, used, personalized, or gifted.
To be eligible for a return when applicable:
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items must be unused,
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in original condition,
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and returned in original packaging.
Return shipping costs are the responsibility of the customer unless the issue resulted from an error on our part.
Refunds, when approved, will be issued to the original payment method within a reasonable processing period depending on your financial institution.
We reserve the right to refuse returns that do not meet the conditions outlined above.
Our intention is always to approach these situations with fairness, care, and respect.
Terms of Service
By accessing or using the Coco & the Novas® website, you agree to the following terms and conditions.
All content, designs, product concepts, artwork, text, imagery, and intellectual property associated with Coco & the Novas® are owned by Coco & the Novas® and may not be copied, reproduced, distributed, or used without written permission.
We make every effort to present our products, materials, colors, and descriptions as accurately as possible. However, slight variations may occur due to the natural characteristics of materials, screen settings, craftsmanship, or production processes.
Prices, product availability, offerings, and policies may change without notice.
Coco & the Novas® reserves the right to refuse or cancel orders at our discretion, including in cases involving suspected fraud, unauthorized resale activity, pricing errors, or misuse of the website.
By using this site, you agree not to:
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misuse the website,
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interfere with its functionality,
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attempt unauthorized access,
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or use the brand or platform for unlawful purposes.
To the fullest extent permitted by law, Coco & the Novas® shall not be held liable for indirect, incidental, or consequential damages arising from the use of this website or its products.
These terms are governed by the applicable laws of the jurisdiction in which Coco & the Novas® operates.
Questions regarding these terms may be directed to:
info@discoverwithcoco.com
Last updated: July 1, 2026
Accessibility
By accessing or using the Coco & the Novas® website, you agree to the following terms and conditions.
All content, designs, product concepts, artwork, text, imagery, and intellectual property associated with Coco & the Novas® are owned by Coco & the Novas® and may not be copied, reproduced, distributed, or used without written permission.
We make every effort to present our products, materials, colors, and descriptions as accurately as possible. However, slight variations may occur due to the natural characteristics of materials, screen settings, craftsmanship, or production processes.
Prices, product availability, offerings, and policies may change without notice.
Coco & the Novas® reserves the right to refuse or cancel orders at our discretion, including in cases involving suspected fraud, unauthorized resale activity, pricing errors, or misuse of the website.
By using this site, you agree not to:
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misuse the website,
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interfere with its functionality,
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attempt unauthorized access,
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or use the brand or platform for unlawful purposes.
To the fullest extent permitted by law, Coco & the Novas® shall not be held liable for indirect, incidental, or consequential damages arising from the use of this website or its products.
These terms are governed by the applicable laws of the jurisdiction in which Coco & the Novas® operates.
Questions regarding these terms may be directed to:
info@discoverwithcoco.com
Last updated: July 1, 2026